Comcast is paying Montgomery County’s Office of Consumer Protection $25,000 for consumer education under a new settlement agreement, the county announced Tuesday.
The agreement was reached after the county’s Office of Cable and Broadband Services received 85 complaints from residents who had been charged “truck trip fees” of $19.95, $29.95 or $39.95 for service calls at their homes without advance notice of the fees by Comcast. Some of the complaints also said the fee was charged even when the service problem was caused by Comcast’s equipment.
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