Customer satisfaction with Pepco plunged this year, prompting the electric company to be named the “most hated” company in America. Pepco received a customer satisfaction score of 54 on a scale of 1-100 in the American Customer Satisfaction Index, with a higher score signifying satisfied customers. It is the lowest Pepco has scored in the nine years ranked and a 16-point drop from last year, the largest among all utilities.

Pepco’s score caused the Business Insider website to declare the electric company the “most hated” company in America.