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MAKING AMERICA’S HEROES WAIT: Claims backlog grows despite parade of VA ‘solutions’

By Mark Flatten

Published February 14, 2013 5:00am ET

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MAKING AMERICA’S HEROES WAIT: Claims backlog grows despite parade of VA ‘solutions’ — File cabinets filled with disability claims files at the VA's regional office in Winston-Salem, N.C. (Photo: VA inspector general)

Fifth of a five-part series

A billion-dollar “glitch” was discovered two years ago in the Department of Veterans Affairs computers.

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