Sometimes people tell such different versions of a story, you marvel that they’re even talking about the same thing. Such is the case with Frontier Airlines Flight 2878, which was supposed to leave Miami for New York’s La Guardia Airport on the evening of Feb. 28 but never did.

The “why” varies depending on who’s speaking. Passengers from that flight tell one version of events, while the airline’s is vastly different. According to passengers, members of the airline staff seemed to take issue with a Hasidic family sitting at the back of the plane.