Beltway Confidential

Replacing menus with QR codes is horrible

By Timothy P. Carney
Published December 15, 2023 6:06pm ET
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Replacing menus with QR codes is horrible
The pandemic inspired a lot of institutions to adopt cost-saving processes that make life worse for their customers while reducing their payroll. Hotels cut back on housekeeping as a supposed “safety measure” in 2020 and 2021, and many of them fell so in love with the cost savings that they have tried to come up […]


The pandemic inspired a lot of institutions to adopt cost-saving processes that make life worse for their customers while reducing their payroll.

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