It’s no secret that the website’s initial rollout in 2013 was a complete disaster. The website wasn’t ready for customers and the administration had to shell out even more to try and make it usable last year.

Turns out that many of those fixes are still in the works and that many health plans have to use “clunky workarounds and manual spreadsheets,” Politico reported.

“You’re not going to find a lot of customer-facing issues. It’s more like you lift up the hood, and that’s where the problems are,” an unnamed insurance official told Politico. “All of these things, it’s sort of the cost of doing business right now. And it’s not cheap.”

“All these things” refers to the number of things people have to do by hand to make up for the shortcomings of the multi-billion dollar taxpayer-funded website.

The largest issue is how insurers receive payments of subsidies for premiums and out-of-pocket expenses, Politico reported. They still must use a manual workaround. Each month, they fill out a spreadsheet to tell the Department of Health and Human Services how much they should be receiving.

Officials told Politico that there was no final date in place for when an automatic process will replace it, though testing has started.

“There’s just going to be a whole lot more workarounds and paper clips and rubber bands for at least another year to get this stuff all sorted out,” John Gorman, executive chairman of Gorman Health Group, which works with insurers, told the website.

The amount of federal subsidies paid to insurers is another area done manually. They plan to continue this until at least April 2016.

Returning enrollees this year had the option to choose between sticking with their old plan or switching to a new were told they could “automatically” re-enroll, but it turns out “automatic” doesn’t quite mean that. This is still a monthly, manual process, Politico reported.

There are also issues on the back end of the website for people trying to update their insurance policies with a major life event like getting married or having a baby. This is a multi-step process that shows no signs of getting resolved soon, according to Politico.

It seems a little early for President Obama to say it is “working a lot better than any of the critics talked about.”