Scott Allison is enjoying a homecoming of sorts.
Allison, a Baltimore-area native, was recently appointed regional senior vice president of Comcast?s Maryland/Delaware/Richmond Region ? a job that comes with a Baltimore office and a lot less traveling than he was used to.
“I?m home a lot more now,” Allison said, “so that means watching more ?American Idol? with my family.”
Allison most recently served as vice president of operations for Comcast?s Eastern Division, managing customer service and technical operations for the division?s 5.4 million customers, traveling though New Jersey, Pennsylvania, Delaware, Maryland, Virginia and Washington, D.C.
In his new role, Allison will oversee all regional operations for Comcast, leading more than 3,600 employees who serve more than 1 million residential and 1 million business customers with television, Internet and telephone services.
“My biggest thing is we?ve got to work to improve the customer experience,” Allison said. “Our customers are becoming more and more dependent on our products. They use them for almost everything.”
Allison?s commitment to customer service and familiarity with Maryland made him an easy choice for the position, said Michael Doyle, president of Comcast?s Eastern Division and founder of CN8, The Comcast Network.
“He knows Maryland inside and out,” Doyle said. “He?s really a proponent of excellent customer service and what it takes to get there.”
Allison has 20 years of experience in the cable industry, joining Comcast in 1998 as general manager for its online operations in Maryland, southern Delaware and Chesterfield, Va. As vice president of operations for Comcast?s Eastern Division, Allison helped increase Comcast?s regional telephone subscriptions from 33,000 in January 2006 to more than 1 million in February of this year, Doyle said.
Allison said Comcast continues to see increasing purchases of its “Triple Play” package, which offers cable, Internet and phone service to customers. As telecommunications services advance, Allison said it?s all about giving people products that offer personalized and interactive capabilities.
“We need to be able to deliver products and services whenever they want it and wherever they want it,” Allison said. “It?s an exciting time in the industry.”
