We all watched in horror the videos of United Airlines’ inhumane treatment of David Dao. Stories of customer mistreatment at United continue to emerge, suggesting that United’s business culture may be at fault, rather than a particular company policy.

But if you consider United’s nightmare and the market’s response to it, there is a vital lesson: Free markets allow society to achieve beneficial and just outcomes, without government intervention and the unintended consequences that come with it.

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