A report released this week by the inspector general for the Department of Veterans Affairs (VA) found that “inappropriate scheduling practices are systemic throughout VHA.” But as recently as September 2013, Stephen Warren, the executive in charge for information and technology for the VA, said that he could not “pass up an opportunity to brag about how” VistA, the scheduling software in use for more than two decades by the VA, “plays a role in providing the quality care Veterans receive at VA.”

Warren made the remarks in his keynote address at the 2nd annual summit of the Open Source Electronic Health Record Alliance (OSEHRA):