DCPS calls to funnel into clearinghouse

D.C. parents with questions about their child’s education could soon find themselves dialing into the District’s customerservice phone bank, the same number residents call for trash pick-ups and nonemergency public safety requests.

Mayor Adrian Fenty said Wednesday he wants to see most school-related calls directed to 727-1000, the Citywide Call Center operated by the Office of Unified Communications. The same agency handles all 311 and 911 calls out of the Unified Communications Center in Southeast.