Uber announced plans to start holding its customers to the same standard it expects from its drivers.
“Respect is a two-way street, and so is accountability. Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do,” Uber spokesperson Kate Parker said in a statement Tuesday.
Internal Uber documents from 2014 show that driver’s with a rating of 4.6 or lower are at risk of being banned. The company said that “deactivating the accounts of the drivers who provide consistently poor experiences ensures that Uber continues to be known for quality.”
The company said that riders would receive plenty of warning and opportunity to improve their ratings before being banned. The company failed to specify what rating would be considered a minimum threshold to get banned.
The new guidelines our standards the company plans on implementing in the U.S. and Canada.
[Also read: Ride-share drivers run up debt to keep jobs in Uber ‘casino’]
