Twitter developing a way to distinguish between ‘incivility’ and ‘intolerance’

Social media giant Twitter said it is working on new ways to combat “intolerant discourse” and distinguish such language from “incivility.”

The company announced Monday it is working with social psychology professor Miles Hewstone and John Gallacher from the University of Oxford, in addition to Marc Heerdink from the University of Amsterdam. That group will study “how people use Twitter, and how exposure to a variety of perspectives and backgrounds can decrease prejudice and discrimination,” the company said.