Twitter blamed a customer support employee for deactivating, briefly, President Trump’s Twitter account Thursday evening.
The social media company initially pointed to “human error by a Twitter employee after the account, @realDonaldTrump, was down for 11 minutes, sparking a social media uproar.
The page displayed a “sorry, that page no longer exists” message just before 7 p.m. Eastern time.
Earlier today @realdonaldtrump’s account was inadvertently deactivated due to human error by a Twitter employee. The account was down for 11 minutes, and has since been restored. We are continuing to investigate and are taking steps to prevent this from happening again.
— Twitter Government (@TwitterGov) November 3, 2017
The company said in a follow-up statement that it discovered through its investigation that it was an outgoing “Twitter customer support employee” behind the incident.
“Through our investigation we have learned that this was done by a Twitter customer support employee who did this on the employee’s last day. We are conducting a full internal review,” the statement read.
Through our investigation we have learned that this was done by a Twitter customer support employee who did this on the employee’s last day. We are conducting a full internal review. https://t.co/mlarOgiaRF
— Twitter Government (@TwitterGov) November 3, 2017
Trump has not commented on the Twitter hiccup, and continued tweeting about the Democratic National Committee not long after.
