Pepco Holdings is the “most hated” company in America, according to Business Insider. The ranking is based partly on a finding by the American Customer Satisfaction Index that ranked Pepco at the bottom of the 25 largest investor-owned utilities nationally.

The electric company received a customer satisfaction score of 54 on a scale of 1-100, with a higher score signifying better customer satisfaction. It is the lowest Pepco has scored in the nine years it has been ranked and a 16-point — 22.9-percent — drop from last year. The score is also 20 points below the average.