Green Movers, of Glen Burnie, picked up Kump’s belongings on Sept. 1 after Kump paid the company $2,000, according to Kump and attorney Joseph Garr with MoveRescue, a consumer assistance service aimed at “stopping disreputable and unscrupulous interstate movers.”

Green Movers delivered less than half of Kump’s items to his new address in New Mexico Sept. 11, and demanded payment of $2,400 to deliver the rest, Garr wrote in a letter reviewed by The Examiner. 

Kump paid the money, but says the company never delivered the rest of his belongings.

“Not even half of it was delivered,” he says. “The boxes were gone through. My wife had a 200-year-old wooden clock that’s missing.

“They knew what they were looking for. Anything of value. Silverware, crystal, speakers were all taken. … Pictures from the Vatican that were very limited — those were taken. Very, very dear things.”

To make matters worse, Kump says the moving company delivered other people’s items to his new address.

“They dropped off a $5,000 set of golf clubs that don’t belong to me,” he says. “I’m trying to find the person they took them from to give them back.”

Angie Barnett, president and CEO of the Better Business Bureau of Greater Maryland, said Kump is correct to be concerned about Green Movers’ actions.

“Mr. Kump’s complaint is legitimate,” she said. “Green Movers has 11 complaints filed and closed since March, and there are an additional three complaints pending.”

Barnett said the general manager of Green Movers, Yigal “Jay” Suisa, has operated several moving companies. 

“If you put them together, he has 94 complaints,” Barnett said. “If you open up a business under one name and don’t have a positive track number, and you close that business and open under another name, that concerns us a great deal.”

Barnett said the complaints against Suisa’s company are “very similar to the story from Mr. Kump.”

“Customers have complained of a lost couch and lost chairs,” she said. “One person said they called the office 37 times and only spoke to a person once. It’s the pattern of complaints that are concerning. Within their industry, they call these ‘rogue movers.’ ”

Baltimore County police spokesman Cpl. Mike Hill confirmed officers have taken a complaint in Kump’s case.

Reached by phone Tuesday, Suisa, who was indicted last month in St. Mary’s County on a charge of felony theft, called Kump “crazy.”

 

He promised to e-mail The Examiner records showing that Kump was wrong and that the company is reputable, but as of this newspaper’s deadline, did not follow through on that pledge.

Kump said Suisa offered to pay him $10,000 to make up for the missing items, but he refused.

“His cooperation is, he’ll give me $10,000 and that will make it all go away,” Kump said. “Ten thousand dollars is a slap in the face to me, because the belongings are worth well over $100,000. And some of the stuff you won’t be able to replace.

“I just want my stuff back.” 

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