Metro looks to end ‘mystery rider’ program less than year after start

Published April 4, 2009 4:00am ET



Metro may end its “mystery rider” program less than a year after it began, as part of the transit system’s efforts to trim $154 million from the budget.

The Metro board agreed last spring to fund the program, modeled on similar mystery shopper programs in which undercover researchers are paid to shop at a store to assess its customer service. The transit service signed a $916,000 contract in June with Maryland-based Widener-Burrows & Associates for up to five years of quarterly reports.

Trusted reporting.Unlimited access.

Subscribe for full access to Washington Examiner coverage, expert political analysis, and subscriber-only journalism.

Get Unlimited Access

Already a member? Log in

Cancel anytime.