Parkers who pay by phone may get ticket anyway

The District’s new pay-by-phone parking system is supposed to make parking easy. But every day about 25 drivers who use their phone to feed the meter are getting parking tickets by mistake.

Annandale resident Kristin Stone and her daughter found a ticket on their car last week, even after accidentally paying twice for the space outside Arena Stage. Customer service at ParkMobile, the company that runs the service, was unhelpful, they said.