After last night’s fatal crash of an Amtrak Northeast Regional Train, the publicly supported company’s market research and analysis division emailed customers it had invited to take a survey to inform them the survey had been closed.
The message is signed by William Sheridan, the vice President of the division, and provides an email for customers who might have questions about their research.
The move comes after Amtrak was criticized on Twitter for sending out customer satisfaction surveys to customers the day after a fatal crash.
Dear @Amtrak – Not sure if best PR move to send Customer Satisfaction Survey today #Amtrak . Sincerely, Kelly pic.twitter.com/9BaewymoJn
— Kelly S. Holdcraft (@HoldcraftTribe) May 13, 2015
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