A tech vendor that provides constituent communication services to members of the House of Representatives has reportedly been the target of the latest ransomware attack, slowing down important casework for helping constituents.
For the past several weeks, almost 60 House offices have been cut off from communication with constituents because of a cyberattack on iConstituent, a popular tech vendor in Congress, Punchbowl News reported on Monday.
There is no sign thus far that the digital infrastructure of the House computer systems overall has been compromised or affected, the chief administrative officer of the House said in a statement to the publication, confirming the attack.
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Based on Capitol Hill, iConstituent offers a “Constituent Engagement Platform” that allows congressional offices to connect with constituents online and via phone, hold digital town halls, collaborate on casework, and manage internal and external communications.
Casework is a particularly important part of every congressional office, as they attempt to help their constituents resolve difficulties in dealing with federal government bureaucracy, such as issues related to immigration, healthcare, and education.
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Dozens of House offices made more than 200 payments to iConstituent in the first few months of 2021, equaling hundreds of thousands of dollars, Punchbowl reported.
