Tired of complaining about the information technology department?
Then do something about it ? fire them. Many companies are doing just that, and they are profiting from their decision to hire outside vendors.
“We choose the outsourcing model because we needed to cover a 12-hour span here at work,” said Curran Brooks, chief technology officer for the Baltimore office of New Enterprise Associates, a venture capital firm.
Brooks tapped America?s Remote Help Desk, based in Eldersburg. He said New Enterprise Associates has saved money by hiring Remote Help Desk.
Rich Rubenstein, president of America?s Remote Help Desk, said more companies are switching to outsourcing their technology work. Companies are becoming frustrated with network and computer problems that their in-house staff can?t seem to handle, Rubenstein said.
“We are noticing a continued shift toward IT outsourcing,” Rubenstein said. “That?s because companies realize that technology is changing so quickly and it?s a challenge for companies to stay sharp as well as manage that person in charge of the IT department.”
He said companies often end up hiring an IT person who is good in networking but may lack hardware knowledge.
Robert Kaitz, president of Glen Burnie-based MyPCGuy Inc., said companies are firing their IT staff and hiring his firm to handle their network and computer needs.
“We maintain almost 4,000 systems daily,” Kaitz said.
Today?s technology lets the savvy computer expert monitor problems offsite and correct them before they create disasters, Kaitz said.
But he warned that demand is so strong that some companies claim they can handle the work of an IT department but can?t.
“We do a lot of cleanup for a lot of people,” Kaitz said.
