BERLIN, Conn. (AP) — In the nearly 18 months since a tropical storm and freak October nor’easter wreaked havoc on Connecticut’s electrical system, the state’s biggest utility has been strengthening its ties to town emergency crews and rolling out more technology in hopes of avoiding prolonged outages in the future.

As Connecticut Light & Power tries to improve its battered image, utility President William Herdegen said it doesn’t want to have to continue apologizing for the back-to-back outages.

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