When the news broke about alleged safety defects in Toyota vehicles, official Washington was appalled. Transportation Secretary Ray LaHood accused the company of being “safety deaf” and said “they have a very bad business model.”
Then there was the reaction from customers, the very people whose lives and safety are at stake every time they get in a car. In the first four months of this year, Toyota’s U.S. sales did not fall, as you might expect. They rose by 12 percent.
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