Tax season kicked off last Monday, and the biggest question on most taxpayers’ minds is how quickly they will get their refunds. Receiving a refund can normally take up to six weeks, but staffing issues at the agency might make that turnaround time much longer.

Customer service is a big part of making tax seasons successful, and the Internal Revenue Service is one of the lowest-scoring agencies in that area, according to the Taxpayer Advocate Service annual report to Congress for 2019.