As tourists pour into the nation’s capital, Travelers Aid International helps them at kiosks at Ronald Reagan Washington National Airport, Dulles International Airport and Union Station with a rotating team of 400 volunteers. Last year, it assisted about 1.1 million travelers locally. Flynt has served as the president and chief executive officer for 12 years.

What is the most common question you all get?

Wow, they’re all over the map. People just arriving in the area for the first time, they want to know how to get to some of the major attractions in the city, local transportation questions, how to get from — if they are transferring planes — how to get from one airline to another.