Retailers make preparations for post-holiday return rush

The old saying goes, “It is better to give than to receive.” Well, what if the gift you received doesn?t fit? Or worse yet, it?s broken?

This holiday season, approximately 8.8 percent of all retail purchases made will be returned, up from the average of 7.3 annually, while 37.6 percent of shoppers will return at least a portion of their gifts, the National Retail Federation said in two separate studies. However, this increase at the service desk is anticipated by retailers who are ready, willing and able to make the process go as smoothly as possible.