Comcast and Xfinity customers were in for a rough morning Tuesday as over 54,000 users reported outages.
The issue was first detected early on Tuesday at approximately 1 a.m., when over 22,000 were reported. By 9 a.m., that figure had more than doubled, with issues reported across the United States, according to DownDetector.
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State capitals and major cities suffered outages, including Houston, Chicago, and Detroit. The majority, though, were reported in San Francisco, with Los Angeles experiencing the second-highest rate. The outages also affected parts of New York, Pennsylvania, and Virginia.
Called 1-800-COMCAST and the automated response was like
“HELLO
..
…
GRANT
..
…
WE UNDERSTNANT YRU HVING PROVXLEWITH YOUr….
………..
…………….
ł₦₮ɆⱤ₦Ɇ₮”and I knew it was bad. https://t.co/2SAgAIpIFL
— Grant Brisbee (@GrantBrisbee) November 9, 2021
Can confirm, Comcast Xfinity internet service in Santa Rosa, CA is down *hard* currently. pic.twitter.com/mHLR4JZwfI
— Chris Vickery (@VickerySec) November 9, 2021
Around 64% of users reported a “total blackout,” 24% reported landline and internet troubles, and 12% reported issues with email.
The Aurora Police Department warned that Illinois residents who use Xfinity may not be able to contact police by calling 911 due to the outage.
911 NOTICE FOR XFINITY/COMCAST USERS WITH A HOME PHONE: Due to a widespread internet outage affecting Xfinity/Comcast users, you may not be able to call 911 if you use a home phone or VOIP phone with Xfinity/Comcast. Please dial 911 from your cell phone. (1/2) pic.twitter.com/GXHVKDk8Wr
— Aurora Police Department (@AuroraPoliceIL) November 9, 2021
It is unclear when all services will be back online. Internet and Wi-Fi are expected to be restored by late Tuesday night, Comcast told NBC Bay Area’s Raj Mathai.
UPDATE: #Comcast #Xfinity says internet/wifi will be restored by approx 11:10pm (for many parts of the Bay Area). #comcastdown @nbcbayarea
— Raj Mathai (@rajmathai) November 9, 2021
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Comcast did not respond to the Washington Examiner’s request for comment.
