United CEO: ‘This is on me’

By Sean Langille

Published April 12, 2017 3:26pm ET

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United CEO: ‘This is on me’ — "It was a system failure," Munoz said. "We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense." (AP Photo/Richard Drew, File) | Richard Drew

The CEO of United Airlines is blaming a “system failure” for the forcible removal of a passenger from an overbooked fight.

In a television interview, Oscar Munoz accepted responsibility for David Dao, a 69-year-old pulmonary specialist, being bloodied as security removed him from the flight when he refused to give up his seat, telling ABC News his airline did not have the proper procedures in place for management to exercise common sense.

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