‘Tis the season for returns and exchanges

Published December 25, 2010 5:00am ET



Kimmi Guzman did not want to work the Sunday after Christmas. The sales associate at the Victoria’s Secret in Tysons Corner Center had watched sales soar until the store’s supply of bras and sweatpants were “hemorrhaging,” the crowds so stressful that the 21-year-old’s face was breaking out for the first time since high school. And she knew Sunday would be worse.

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