A Reston-based company is in the business of providing customer service to those in the customer service business.
Clarabridge creates software that provides text analytics to companies varying from retailers such as Lowe’s to hospitality firms such as Gaylord. The software takes all the data compiled from customer service surveys, Web sites and other sources, and digests it into reports that clients can understand and learn from, CEO Sid Banerjee said.
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