The name Richard Cordray may not be the most recognizable name in the Biden administration, but in his capacity as chief operating officer of Federal Student Aid, he has overseen what is among the administration’s greatest failures.

Under Cordray’s watch, the U.S. Department of Education launched a new edition of the Free Application for Federal Student Aid. This application was supposed to be the start of a new era where students would be able to fill out their financial aid applications with greater ease and would be eligible for better aid packages.