Call centers under scrutiny in special-ed hearing

By Lisa Gartner

Published December 13, 2011 5:00am ET

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Call centers under scrutiny in special-ed hearing — When school transportation goes awry, parents of D.C. special-education students dial the call center. The call center, housed in the Office of the State Superintendent for Education, handles 330 calls a day — about one for every 11 students who the city buses to school because their neighborhood school can’t provide the special-education services the […]

When school transportation goes awry, parents of D.C. special-education students dial the call center.

The call center, housed in the Office of the State Superintendent for Education, handles 330 calls a day — about one for every 11 students who the city buses to school because their neighborhood school can’t provide the special-education services the student requires.

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Lisa Gartner Local News Transportation Washington D.C.