Education Secretary Linda McMahon said student loan borrowers must be “accountable” for their resuming payments and that the department is working to ease the difficulty in repaying these debts.

The Education Department announced this week that it will restart its collection on its defaulted student loan portfolio on May 5, arguing that doing so removes a burden from taxpayers of having to pay off the loans of others. McMahon said that while people need to be accountable for the loans they undertake, various measures are being undertaken to aid borrowers ahead of student loan collection resuming, including extending hours of the Federal Student Aid office for borrowers to contact, along with an artificial intelligence assistant named Aiden.