Obamacare customers appear to be just as satisfied with their healthcare coverage as people who get insurance through their work, a new survey found.
The survey released Tuesday from the consulting firm Deloitte also found that 2015 exchange customers are more likely than the average consumer to go online to shop for a plan. Many customers also say that they have no difficulty paying out-of-pocket costs.
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Deloitte concluded that the findings suggest that people who use Obamacare are showing “signs of increased confidence in coverage affordability and appear to be just as satisified with their coverage as people with employer coverage.”
The survey showed that 53 percent of exchange customers polled were satisfied with their plan. That satisfaction level is almost equal to the 54 percent of people satisfied with their employer-sponsored insurance.
Even though a slight majority of Obamacare customers are satisfied, that is still well below Medicare (74 percent) and Medicaid (71 percent).
Meanwhile, about 7 in 10 exchange customers said they had no financial difficulty paying for out-of-pocket costs. Another 45 percent of exchange customers say they are confident about being able to get affordable care, an increase over 24 percent in 2015.
Affordability has been a major point of contention among Obamacare opponents and supporters. Critics have pointed at higher premiums being proposed for 2017 plans, as some insurers have proposed double-digit spikes in some markets, such as California.
The Obama administration has countered that the higher premiums still need to be negotiated among insurance regulators and that final premiums could be much lower.
Deloitte polled about 3,887 adults online, both in English and Spanish, for the survey results.
