Social Security walks back DOGE’s abandonment of phone services

Published April 10, 2025 12:32pm ET



The Social Security Administration scrapped the Department of Government Efficiency’s plans to stop providing service to recipients over the phone.

Last month, DOGE proposed ending some of the Social Security Administration’s over-the-phone claims services to combat identity fraud, setting off widespread panic among recipients. After a month of pushback, the Trump administration is backtracking on the plan. An internal memo obtained by the Washington Post said that plans to force Social Security, Medicare, and other welfare recipients to set up direct deposit payments online or in person were canceled.

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