Amtrak No Longer Wants Users to Complete Customer Satisfaction Surveys

Published



After last night’s fatal crash of an Amtrak Northeast Regional Train, the publicly supported company’s market research and analysis division emailed customers it had invited to take a survey to inform them the survey had been closed.

The message is signed by William Sheridan, the vice President of the division, and provides an email for customers who might have questions about their research.

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