Business

Amtrak closes record number of on-site ticketing counters

By Joe Williams
Published May 21, 2018 8:23pm ET
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Amtrak closes record number of on-site ticketing counters
In this Friday, Dec. 29, 2017 photo, an Amtrak employee signals that all passengers are clear as the train departs the Williams Junction station outside Williams, Ariz. Service at the Williams Junction station ended Monday, Jan. 1, 2018. Passengers now are dropped off and picked up in downtown Flagstaff. | (Felicia Fonseca/AP)

Amtrak closed a record amount of on-site ticket windows in the first five months of 2018, a signal of the growing shift towards online ticket purchases.

A spokesman on Monday confirmed the Washington D.C.-based passenger railroad company shut down 18 on-site counters since the start of the year, a significant uptick from a single closure in 2017 and nine in 2016.

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