Verizon overcharges Fairfax $3.1m for phone service

Verizon has overbilled Fairfax County by more than $3 million for phone service since 2006, and despite regular complaints, the billing problems remain so routine that the cash-strapped county has had to assign personnel to monitor its phone bill.

The phone company has already refunded $3.1 million to the county after overbilling it for services, but the county’s Department of Information Technology just wrote Verizon to identify 97 additional billing errors costing $190,000.