The head of the District’s citywide emergency and public service call center is an inexperienced leader whose behavior toward staff and on-the-job performance have angered employees and failed to win the confidence of the D.C. Council, a legislative panel contends.

The council’s public safety committee, chaired by Councilman Phil Mendelson, slammed Office of Unified Communications Director Janice Quintana for being “antagonistic toward employees,” for “retaliating against employees,” and for a “lack of understanding that the OUC serves as an important public safety function.”

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