A simple smartphone app has been changing the way one large city is taking care of its citizens and roads, as the idea of a futurized connected city becomes more and more of a reality.

The city of Cincinnati uses an application called “Fix It Cincy!” to allow citizens to help the city take care of nuisances such as potholes and bulk item pickups. Using the app, users can pinpoint trouble spots, take photos, and send the requests to the city, which automatically generates work orders from them. In its first two years, the city processed more than 9,000 requests from the app, including graffiti removal. The Google Play store on Android devices reports that the app has been installed more than 5,000 times.