News Summary: Trying to make the bank branch cool

Published



WHAT’S NEW AT THE CORNER BANK: Banks big and small are giving their branches tech-savvy makeovers, with features like ATMs that dispense exact change and machines that count cash so tellers don’t have to.

WHY THEY’RE GETTING FLASHY: The redesigns encourage customers to perform simpler transactions, like making deposits, themselves. That allows the banks to hire fewer tellers, a key consideration at a time of unimpressive loan demand and increasing regulatory costs.

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