A North Carolina woman is alleging that American Airlines kicked her and her 2-year-old son off a flight over the company’s mask policy.
Rachel Davis said she was refused service on a flight between Charlotte, North Carolina, and Manchester, New Hampshire, after her son refused to wear a mask.
“I tried repeatedly, begged him, bribed him, pleaded with him, did everything I could while he was screaming and crying as I tried to hold him and put the mask on, feeling my absolute lowest of lows as a mother,” Davis wrote in her Instagram post.
Davis said she had traveled on several American Airlines flights with her son not wearing a mask before the incident last week.
In a video obtained by ABC News, Davis can be seen pleading with flight attendants after her son refused to keep his mask on.
“I don’t know what you want me to do to keep the mask on him,” Davis said. “What do you want me to do — duct tape his face? He’s 2 years old, he doesn’t get it.”
In a statement provided to the Washington Examiner, the company stated that it had “reached out to the family” to “address their concerns.”
“To ensure the safety of our customers and team, American Airlines requires all persons 2 years and older to wear an appropriate face covering throughout the entirety of their journey,” read the statement. “Policies are enforced and approved face coverings are made available at key points throughout the customer journey.”
