Return policies change at popular stores

Published December 25, 2010 5:00am ET



Receipts used to be the golden rule of gift returns: If you’ve got one, you’re set. If not? Store credit, ahoy! According to the National Retail Federation, 84 percent of stores are keeping their return policies the same as in 2009. But some retailers are shaking up their return policies this year, with 11 percent imposing stricter rules and just 5 percent easing them.

ConsumerWorld.org found that Toys ‘R’ Us is playing it both naughty and nice this year: The toy mecca is extending its online return policy from 30 to 90 days, and dropping its restocking fee on open electronics — but that’s because now such items can’t be returned if opened.

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