How a 6,000-employee company shifts to remote work: 'Every day is another evolution'

ERIE, Pennsylvania — About the only sign of normalcy in this city, which shares its name with the lake it hugs, is its weather. It’s April, and the familiar spring pattern is here: stormy skies, downpours, sunshine, then back to stormy skies, and repeat. Lake-effect weather, they call it.

Tim NeCastro is not in his office, which for him is something disquieting but necessary. The CEO of Erie Insurance and native son is at home like the rest of his workforce has been for nearly a month, doing their jobs.