Bearing in mind that the Federal Trade Commission’s No. 1 strategic goal is to “Protect the public from unfair or deceptive acts or practices in the marketplace,” the FTC should investigate the business practices of major food delivery apps such as DoorDash, Grubhub, and Uber Eats.

The problem with these food delivery companies is that of recourse when an order goes wrong. The offer of goods is presented, an order is made, then accepted, then delivered. Sometimes everything is fine: the food ordered arrives on time, at the right temperature, and of acceptable quality. But other times, the food arrives late or at the wrong address, with wrong, missing, or poor quality items.