EL PASO, Texas (AP) — U.S. Army veteran Nick D’Amico was already at the Veterans Affairs clinic in El Paso in November 2012 when he was told his appointment with a psychiatrist was canceled.

It was the fifth time that had happened to him, and his mother, Bonnie D’Amico, said her son went “ballistic” when told he would have to wait another two months. “The guards there had him restrained and all,” she said.