While immigrants say their experience with Healthcare.gov has improved with time, a select group has reported troubles with verifying their eligibility for Obamacare, according to the Associated Press.
Immigrants seeking to verify their eligibility are able to enter their green card numbers into the website, but advocates say the process is causing issues.
“The limited list of documents is confusing people and needs to be updated to include all accepted documents to verify identity,” Elizabeth Colvin of Foundation Communities, a group in Texas serving low-income people including immigrants, told the AP.
The Centers for Medicare and Medicaid Services says the issue is only being experienced by a small group of customers, but emphasize that they’re working to fix the issues involved.
“We are working to make it clear that consumers with any type of immigration issue can upload any form that is requested, including a copy of their green card,” administration spokesman Aaron Albright said.
Some applicants have been told to mail in copies of their green cards, though they worry about losing the documents in the mail.
In other cases, applicants have uploaded copies of their green cards in the options provided for other forms of documentation, hoping the government will pick up on their intentions.
Open enrollment runs through Feb. 15, with a target set by Health and Human Services Secretary Sylvia Burwell of 9.1 million enrollees in 2015.
